BOOKING TERMS AND CONDITIONS.
The safari packages featured on our website are operated by Nile Abenteuer Tours & Travel Ltd (hereinafter called “company”, “we” or “us”), which is registered in Uganda under company license number UTB/RTT/TT/2020/0098.
ACCURACY OF INFORMATION.
The descriptions, information and opinions given by us in respect of national parks, animal sightings, accommodation, itineraries, gorilla permits and security are given in good faith, based on the latest information available to us. Every care has been taken to ensure the accuracy of the information provided. We cannot accept any responsibility or liability for any errors or omissions caused by matters beyond our control.
COMPANY AND DETAILS ADDRESS.
Our offices are located at Plot 24 Bifro House 1st Floor Suite 7, Sir Apollo Kagwa Road, Kampala – Uganda. We are fully registered and licensed by Uganda Tourism Board, license number UTB/RTT/TT/2020/0098.
YOUR BOOKING WITH US.
A booking with Nile Abenteuer Tours & Travel Ltd will exist as soon as we issue our ‘Confirmation Invoice & Itinerary’. We will issue this after receiving your deposit, and confirming every element of your Safari. Your booking is made on the terms of these booking conditions, and in agreeing to them you guarantee that you have the authority to accept and do accept on behalf of your party (named on the booking form) the terms of these booking conditions.
RESERVATIONS, PAYMENT AND DEPOSITS.
When Nile Abenteuer Tours & Travel Ltd has accepted your booking, the date of the confirmation invoice activates the terms and conditions of the contract. Confirmation of services is subject to payment of a non-refundable deposit of 15% of the total invoiced amount. The balance is to be paid not later than 30 days prior to commencement of the services.
When bookings are made within 30 days prior to the departure date, full payment is required immediately on written confirmation. All bookings are subject to availability at the time of booking and cannot be guaranteed except for scheduled departures.
PRICES.
Prices on our website, brochures or itineraries are quoted in US dollars. All prices are subject to change without prior notice. Should prices or costs from suppliers increase due to inflation, currency depreciation and fuel surcharges, then Nile Abenteuer Tours & Travel Ltd will not have any other option than to pass on the same to you. All suppliers reserve the right to increase prices at any time of the year when costs increase outside the control of the supplier.
Please note that when clients’ itinerary overlaps two seasons, the price will be prorated over the two seasons. Rates include but are not limited to the following services specified in the itinerary. Accommodation with meals, tours, transport, driver/guide, park entrance fees, hotel taxes and service charges. Rates exclude (Unless otherwise specified), Medical Air Rescue services, Porterage, domestic Air Charters, Visa fess, beverages, laundry, telephone calls, scheduled flights, gratuities and all expenses of personal nature.
Child rate: – is only applicable to one or two children under 12 years sharing a room with 2 adults. In the case of 02 children sharing a room with parents, the two children will share a bed, as most hotels/lodges cannot accommodate a fourth bed. 01 child sharing a room with 01 adult will be charged full adult rate.
CANCELLATION POLICY.
Should you wish to cancel your confirmed booking, you must advise the company in writing.
Reservations that are cancelled, reduced in length of stay or reduced in numbers (hereinafter collectively called a CANCELLATION) are subject to Cancellation and No Show fees if cancelled within 30 days of the arrival date:
55 days to 41 days prior to arrival: 25%
40 days to 22 days prior to arrival: 35%
21 days to 15 days prior to arrival: 50%
14 days to 07 days prior to arrival: 65%
06 days to 03 days prior to arrival: 80%
Within 48 hours before commencement of the trip: 100%
Once the holiday has commenced no refund will be made. The figures expressed are percentage of the total tour price.
Although it rarely happens, and Nile Abenteuer Tours & Travel Ltd will do their utmost to avoid doing so, we reserve the right to cancel tours and other arrangements. Where your holiday is cancelled (other than due to your default in payment) due to unavoidable circumstances beyond our control e.g. over bookings, Nile Abenteuer Tours & Travel Ltd will offer you the choice of purchasing an alternative holiday (and paying or receiving a refund in respect of any price difference) or receiving a full and immediate refund of all monies paid.
FORCE MAJEURE.
The expression “force majeure” means any event which the supplier(s) in question could not have foreseen or avoided even with all due care. Such events may include war or threat of war, riots, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, government action and all similar circumstances outside the supplier’s control.
In these circumstances the suppliers shall not be liable to pay any compensation or otherwise be responsible for any expenses or losses you incur where supplier is forced as a result to cancel, delay, curtail or change your holiday arrangements in any way or where the performance or prompt performance of the supplier’s contractual obligations is prevented or affected.
COMPLAINTS.
In the unlikely event that a tour member has a dispute whilst on safari this must immediately be brought to the attention (and put on record) of the local representative, Hotel, Lodge or Camp management. It is likely that the tour member’s complaint will be satisfactorily resolved there and then.
If, however, this is not the case and the tour member wishes to pursue the matter on their return from safari, it is essential the complaint be communicated in writing to Nile Abenteuer Tours & Travel Ltd within 21 days of the end of tour quoting tour reference, destination and departure date.
RESPONSIBILITY OF NILE ABENTEUER TOURS & TRAVEL LTD.
Nile Abenteuer Tours & Travel Ltd acts only as the Agent for the suppliers and shall not in any event be liable for any negligence, breach of contract or acts of omission on the part of suppliers, their employees or any other Agent, it shall be the responsibility of all customers including (without limitations) Tour members, Tour Operators and Travel Agents, to read and familiarize themselves with the terms and conditions of suppliers. Nile Abenteuer Tours & Travel Ltd liability for its own negligence or breach of contract shall be limited to the Tour price.
TRAVEL INSURANCE.
The hazards of travelling in Africa may inevitably rise to some risks and dangers. It is therefore a condition of booking that all tour members must have sufficient and appropriate travel insurance for the duration of their tour. Such insurance (which is not supplied by Nile Abenteuer Tours & Travel Ltd) should fully cover all personal requirements including death, personal injury, medical expenses, and repatriation in the event of accident or illness, cancellation or curtailment of the tour members’ personal property.
SPECIAL REQUESTS.
Any special requests (e.g. for single rooms or particular diet) must be notified in writing when the booking is made. Whilst the supplier will endeavor to meet such requests they cannot be guaranteed and any failure to comply will not be a breach of contract. Nile Abenteuer Tours & Travel Ltd services include flight re-confirmation and airport assistance within East Africa if clients are provided all services by Nile Abenteuer Tours & Travel Ltd.
In cases where Nile Abenteuer Tours & Travel Ltd is providing part of the services and then clients have other arrangements on their own, we will only reconfirm where forwarding address or contacts are provided.
